Frequently Asked Questions (FAQ)

Why use the Time Sheet Application (TSA) instead of Excel?
  • The Time Sheet Application stores the data in a database, which is protected from unauthorized access and usually has a backup plan. Often, Excel sheets are stored on a shared drive and therefore accessible to many users.
  • Users from outside the company network need to exchange their Excel sheets via email. The TSA application can be securely published to the outside world.
  • Because of organization changes, Excel sheets often need to be adjusted over and over again. This might cause problems consolidating the data. TSA data entry forms dynamically follow changes in the structure. The data consolidates automatically to the top element.
  • Excel sheets do not have submission control and are not write protected once submitted. TSA has an integrated workflow and submission process.
  • It is difficult to extract data from Excel sheets to feed into other systems. TSA has a uniform data export option.

 

Do you provide assistance in configuring the application?

Yes. After providing your company details which are relevant to the application, we will populate the template for you and make it ready to import it into your environment. This process is supported with a step-by-step guide who will be provided to you. Any further help with technical issues is dependent on whether you have acquired a support option or not.

 

Do you provide support using the application?

Yes, we provide technical support using the application. We do not provide technical support for the underlying packaged software Oracle Hyperion Planning, because this is the domain of Oracle. Terms and conditions are provided in the contract.

 

Do you provide maintenance services for the application?

In specific cases, we provide maintenance for the application. This will be described in a specific agreement.

 

Can calculation scripts be modified by the administrator?

Yes, the administrator has write access to the calculation scripts. They can be modified and extended for your own purposes. This is on your own risk, but note that the vendor cannot guarantee the correct functionality of the modified application.

 

Can the administrator add additional measures to the accounts dimension?

Yes, the administrator has write access to the application and dimensions. They can be modified and extended for your own purposes. This is on your own risk but note that the vendor cannot guarantee the correct functionality of the modified application.

 

Does the application have a limit on the number of users?

This depends on your license with Oracle and server capacity. Technically, there is no known limitation on the number of users. We provide a template without any restrictions on the number of users.

 

The application is offered as a template, what does this mean?

Each company is different, and so are the requirements for the application. The application comes configured with a sample, which should be replaced with your data. The template project dimension will be replaced with your project structure, the template users will be replaced with your users, etc..
A fixed number of support hours will be provided to build the basic model, which can be extended and fine-tuned by your application administration.

 

Can we add additional languages to the application?

Yes, additional languages can be stored in alias tables of the application. Users can select the language they prefer. Adding additional languages can be done without risk to the functionality of the application.

Limiting restrictions might apply due to the functionality provided by Oracle Hyperion Planning. The software Oracle Hyperion Planning supports several languages which cannot be modified.

 

Can we add additional dimensions to the application?

Yes, the administrator has write access to the application and its dimensions. They can be modified and extended for your own purposes. Adding dimensions can have impact on the overall performance of the application. This is on your own risk, but note that the vendor cannot guarantee the correct functionality of the modified application.

 

Can we make copies of the application?

No, the application template is copyright protected. You may use one copy of the application in production. Additional copies are allowed in development environment only. You are allowed to extend and modify the code. But no code, settings or original design provided by the vendor may be used in other production applications without prior written consent.

 

What technology is used for the application?

Oracle Hyperion Planning is packaged software and licensed by Oracle Inc. You will need a valid license of this software to use the template provided by the vendor. The vendor created the application template within the functionality provided by Oracle Hyperion Planning. No other functions are used other than those officially provided by Oracle Hyperion Planning.

Oracle provides regular updates and patches of their software. The vendor might advise on changes to the application when updates interfere with the functionality.

Depending on your license agreement with Oracle, you might be entitled to technical support on Oracle Hyperion Planning general functionality.

 

What calendar is used and can I change this?

The application template uses the Gregorian Calendar. This cannot be changed.

 

Can I change the “look and feel” and use our company style?

Oracle Hyperion Planning uses style sheets and some changes can be made. For additional information please contact Oracle.